A manufacturer’s warranty and routine servicing serve different purposes. Your warranty may cover eligible faults, while servicing remains your responsibility. A care plan helps you organise that maintenance and provides the additional support listed in your membership.

We inspect and maintain the system according to the manufacturer’s requirements and agreed service scope. This can include checking operation, accessible filters and components, controls, visible pipework and drainage. We provide a digital record and explain any recommendations.

No. The plan includes the servicing, call-out allowance and labour discount listed above. Replacement parts and repair work outside those benefits are charged separately, with costs explained before you authorise the work.

Please tell us before joining. Existing faults need to be assessed and may require a separately charged repair before the system is eligible for ongoing care.

No. Members receive priority when appointments are arranged, subject to engineer availability, location and the urgency of the issue.

Servicing can identify maintenance or operating issues that may affect performance. Running costs also depend on the system’s design, settings, your home and how you use the heating. We do not promise a fixed saving.

Contact our team with your name, property address and system details. If there is a fault, include any error code and a short description of the problem so we can prepare for the next step.