No. They serve different purposes. Tell us which services you need so we can confirm the right booking and documentation for your property.

Yes, where agreed. Provide the tenant’s contact details and permission for us to contact them. We will coordinate a suitable appointment, subject to tenant access and engineer availability.

We can agree a reporting arrangement when the property is set up. Please confirm who can book visits and who must authorise any chargeable work.

Chargeable repairs outside the agreed plan benefits require authorisation. We agree the approval contact and explain the recommended work and costs before proceeding.

Yes. Send us the addresses and boiler details so we can discuss the options. Each property’s equipment, membership and maintenance records are managed separately.

Please tell us before joining. Existing faults need to be assessed and may require a separately charged repair before the boiler is eligible for ongoing support.

No. Members receive priority when appointments are arranged, subject to engineer availability, location and the urgency of the issue.

We can arrange visits to an unoccupied property where suitable access is available. Let us know in advance who will provide access and authorise any additional work.